We aim to provide the best possible services, but we know sometimes things go wrong.

Our complaints process is open to anyone who receives a service from us, or is affected by our decisions or actions. All complaints are recorded are reviewed to give us important feedback so that we can keep improving our services.

Please note that if your complaint is about other tenants or your neighbours, this will be dealt with under our Anti-Social Behaviour Policy


How you can complain

You can make a complaint in the following ways:

  • In person to any member of staff
  • By telephone
  • By email/in writing
  • Through our website / MySpectrum
  • By text

To contact us click here


How we will deal with your complaint

We will always endeavour to resolve your complaint quickly and efficiently as soon as you let us know about the problem. Please contact us if you are unhappy with our action, lack of action, or a decision we have made.

If we fail to address the problem satisfactorily, you can register a formal complaint.

Our Making a Complaint leaflet tells you about our formal complaint process.

  • Spectrum House, Grange Road,
    Christchurch, Dorset, BH23 4GE
  • 0300 777 7837
  • contact@sovereign.org.uk
Great homes • Strong communites • Residents at the Heart