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Gas Safety

What You Need to Know What the law says

You can not see carbon monoxide, you can not smell or taste it and it is deadly. You and your family are particularly vulnerable when you are asleep. It kills 30 to 40 people in their own homes each year. These deaths could be avoided if gas appliances were checked and serviced regularly.

As your landlord, we must make sure all our homes with gas have a gas safety inspection each year. This is vital to make sure that all the appliances in your home are safe.

During this inspection we will service and repair all of our gas appliances and point out any faults on your own appliances such as your cooker. This will enable you to arrange any necessary repairs to your own appliances.

Appliances that are serviced regularly are less likely to break down and run more cost effectively. Just think of the inconvenience when your heating system breaks down unexpectedly leaving you with no heating and hot water…!

 

Making an Appointment

We will send you an appointment about 2 weeks before our contractor calls to do your gas safety inspection.  If the appointment does not suit you, please contact us to rearrange a more convenient time.  If you cannot keep an appointment please let us know as soon as possible.

If you are not there for the appointment the contractor will leave a card to let you know he has been. We will then send you another appointment.  If you miss that one as well we will write to you to asking you to contact the Helpline on 0800 783 7837.

If we do not hear from you we will start our legal procedure as stated in your tenancy terms and conditions.

We will go to court for access and we will request all costs which normally exceed £1000.  If you have payment meters please make sure you have sufficient credit for these safety tests to be carried out, otherwise we will also class this as a missed appointment.

 

WE MUST KEEP TO THE LAW

Customer Care

Our contractors are highly skilled and qualified to carry out the work to a high standard.  We also employ an independent inspector to carry out random checks on their work. This inspector may contact you so one of these checks can be carried out.

 

Customer Satisfaction

You will be sent a customer satisfaction survey when the works order is raised.  Please complete this survey and return it in the envelope provided. This helps us to monitor the performance of the contractor.

 

Useful Contact Numbers

Sovereign Housing Association Helpline: 0300 777 7837
HSE Gas Safety advice line: 0800 300 363
Transco (Gas leaks): 0800 111 999

 

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  • Spectrum House, Grange Road,
    Christchurch, Dorset, BH23 4GE
  • 0300 777 7837
  • contact@sovereign.org.uk
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