Ending your tenancy

When you decide to move on, it’s important to give us at least 28 days written notice and get your house in order ready for another tenant to move in.

Before you leave

  • Give us written notice that you’re moving (at least 28 days).
  • Arrange an inspection with your Neighbourhood Housing Officer
  • Make sure your rent and service charge payments are up to date.
  • Tell the Local Authority Housing Benefit department that you’re moving, so that they stop paying rent on your behalf
  • Close your electricity, gas, water and cable/satellite TV accounts and provide meter readings the day you leave.
  • Let people know you’re moving, including your doctor, bank, insurance company and anyone else who needs to know, or arrange for the Post Office to redirect all mail to your new address


When you leave

  • Leave the property and any gardens clean and tidy, and take all your rubbish away (don’t forget to check the loft). Ask the local authority to collect any bulky items. If you leave unwanted items or rubbish inside or outside, you may have to pay for us to remove these.
  • If you leave anything valuable behind, we’ll store it for 28 days and then dispose of it. You will be asked to pay for storage and disposal.
  • Return all keys (including gas keys/cards to your Neighbourhood Housing Officer on or before the date your tenancy ends, unless they tell you to leave them elsewhere. You may be charged a week’s rent if keys are not available for the next tenant.

Please leave your property as you would like to find it.


  • Spectrum House, Grange Road,
    Christchurch, Dorset, BH23 4GE
  • 0300 777 7837
  • contact@sovereign.org.uk
Great homes • Strong communites • Residents at the Heart